Career Strategy Fellowships Study Abroad Summer Session

International SOS Travel Assistance

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All Yale University faculty, staff, and students are automatically covered by International SOS (ISOS) for global travel assistance when traveling more than 100 miles from either the Yale campus or a primary residence.

ISOS provides 24/7/365 service, including, but not limited to: 
  • medical and dental referrals 
  • mental health support
  • coordination of payment for out-of-country medical bills (for coverage up to $250,000)*
  • access to real-time security and safety information
  • facilitation of emergency evacuations
  • translation services
  • assistance with replacement of lost travel documents
  • and more
To contact ISOS for assistance:
  • By phone:
    • Call the in-country numbers listed on the ISOS card or call the dedicated Yale ISOS phone number 1-215-942-8478. You may ask the operator to reverse the charges.
    • Have the Yale member number ready when you call: 11B824535. This number can also be found on your ISOS card.
  • Via the ISOS Assistance App.
  • When in doubt, contact ISOS. They are happy to help with your inquiry and will direct you as necessary.
Before you go:
  • Download, print, and carry your ISOS membership card. Be sure to keep it with you while you travel.
  • Save a picture of the ISOS card in your Google Drive or on the phone/device you will take abroad.
  • Download the ISOS Assistance App.
  • Contact ISOS to discuss any health or security concerns related to your destination. 

Link: International SOS Assistance

International SOS ID Card

International SOS Assistance App