International SOS Travel Assistance
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All Yale University faculty, staff, and students are automatically covered by International SOS (ISOS) for global travel assistance when traveling more than 100 miles from either the Yale campus or a primary residence.
ISOS provides 24/7/365 service, including, but not limited to:
- medical and dental referrals
- mental health support
- coordination of payment for out-of-country medical bills (for coverage up to $250,000)
- access to real-time security and safety information
- facilitation of emergency evacuations
- translation services
- assistance with replacement of lost travel documents
- and more
To contact ISOS for assistance:
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By phone:
- Call the in-country numbers listed on the ISOS card or call the dedicated Yale ISOS phone number 1-215-942-8478. You may ask the operator to reverse the charges.
- Have the Yale member number ready when you call: 11B824535. This number can also be found on your ISOS card.
- Via the ISOS Assistance App.
- When in doubt, contact ISOS. They are happy to help with your inquiry and will direct you as necessary.
Before you go:
- Download, print, and carry your ISOS membership card. Be sure to keep it with you while you travel.
- Save a picture of the ISOS card in your Google Drive or on the phone/device you will take abroad.
- Download the ISOS Assistance App.
- Contact ISOS to discuss any health or security concerns related to your destination.
Link: International SOS Assistance
International SOS Assistance App